Frontend Software Engineer II

Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a Frontend Software Engineer to join the Workforce Management product team — Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll build intuitive, performant UIs that help customers forecast staffing needs, automate personalized schedules, and give agents clear, actionable insights into their work. Your work will directly improve agent productivity, reduce operational costs for customers, and scale Zendesk’s impact across large contact centers.

You will play a vital role on a cross-functional squad, partnering with product, backend, and data teams to deliver high-quality, user-focused experiences that support Zendesk’s company goals around AI-driven customer service and scalable growth.

In your daily job you will:

• Build scalable, maintainable UIs using JavaScript (ES6+), React, Redux, and TypeScript across the Workforce Management product.

• Own features end-to-end: design, implement, test, and ship while collaborating with product and backend engineers.

• Improve application performance and UX through profiling, optimization, and thoughtful trade-offs.

• Contribute to technical direction and squad-level architectural decisions with a clear link to business objectives.

• Tackle technical debt and refactor for long-term maintainability and developer productivity.

• Participate in and lead peer code reviews; write and maintain unit and integration tests (Jest).

• Document designs, share knowledge, and mentor junior engineers to grow team capability.

What you bring to the role

• 3+ years professional frontend development experience building production web applications

• Very good proficiency in JavaScript (ES6+), React, Redux, and TypeScript.

• Experience writing reliable tests (Jest or similar) and participating in code reviews.

• Solid understanding of web application concepts (DOM, accessibility, performance, responsive design).

• Demonstrated ability to translate product and business requirements into technical designs.

• Clear communicator who can work cross-functionally and explain technical trade-offs to non‑engineers.

• Growth mindset: curious, coachable, and committed to improving both product and craft.

Basic qualifications (required)

• 3+ years building frontend applications using React and TypeScript.

• Experience with frontend state management (Redux or equivalent).

• Practical experience with unit and integration testing (Jest, React Testing Library, or equivalent).

Preferred qualifications

• Experience with Styled Components and Ant Design or other component libraries.

• Familiarity with monorepo layouts and tools (e.g., Yarn Workspaces, Lerna, Nx).

• Experience optimizing web application performance and working with large data sets in the UI.

• Prior experience mentoring engineers and contributing to engineering processes.

What you’ll get from us

• Challenging problems and opportunities to drive complex software projects end-to-end.

• A collaborative, supportive team of engineers invested in learning and growth.

• Flexible work practices to fit your life and circumstances.

• Competitive salary as well as Benefits Package that includes: Life Insurance, premium medical package (VIP Luxmed), MyBenefit cafeteria platform (MultiSport card option), IP Box (KUP) Tax Incentive, Additional Days Off, Wellbeing and Mental Health Support, Carrot Fertility - Family Forming Support, Paid Paternity Leave, Annual Bonus, Long-Term Bonus.

The Poland annualized base salary range for this position is zł179,000.00-zł269,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.