Zendesk·Dublin, IEDublin, Ireland·
Senior AI Data Engineer
Develop and maintain AI data assets for Zendesk's customer-facing analytics application using Snowflake, dbt, and AWS infrastructure.
HybridOtherSeniorCustomer ExperienceAnalytics
Zendesk
San Francisco, United States · Founded 2007 · 5000+ staff
SaaSSoftwareAI/ML
Zendesk is a customer service and employee experience platform that leverages AI agents to help businesses deliver fast, personalized support across multiple channels including chat, email, voice, and more. Trusted by over 200,000 companies worldwide, Zendesk provides cloud-based software solutions for customer relationship management, support ticketing, sales automation, and workforce engagement, enabling organizations of all sizes to transform their customer and employee service operations.
Open roles at a glance
14 live roles8 Software Eng · 3 Data Eng · 2 ML/AI · 1 Security· 13 remote-friendly
Roles based in: Berlin, Dublin, Krakow, Lisbon, Mexico City, Warsaw
Engineering at Zendesk
Builds in: AI/ML · B2B SaaS · Platform · Enterprise
Works with:KubernetesReactAWSJavaScriptPythonTypeScriptdbtKafkaSnowflakeSQL
Seniority: 1 junior · 2 mid · 5 senior · 4 staff
Publishes salary on 5 of 14 ads · Hiring engineering roles here since April 2026
14 open Engineering roles
Curated from live Zendesk postings. Click any role for the full brief.
Zendesk·Lisbon, PTLisbon, Portugal·
Senior Machine Learning Engineer
Build LLM-powered customer experience solutions for Zendesk.
RemoteOtherSeniorAI/MLB2B SaaS
Zendesk·Krakow, PLKrakow, Poland·
Staff Security Engineer
Build AI-powered security solutions for Zendesk's global customer service platform.
Hybridzł304k–zł456k/yOtherSecurityB2B SaaS
Zendesk·Lisbon, PTLisbon, Portugal·
Senior AI Engineer
Build and deploy LLM AI systems for Zendesk's customer experience.
HybridOtherSeniorAI/ML
Zendesk·Krakow, PLKrakow, Poland·
Staff Data Engineer
Shape data foundations for product analytics at Zendesk, influencing data strategy and architecture.
HybridOtherB2B SaaSPlatform
Zendesk·Berlin, DEBerlin, Germany·
Software Backend Engineer
Build AI-powered customer experience products for Zendesk's global user base.
HybridOtherB2B SaaSAI/ML
Zendesk·Berlin, DEBerlin, Germany·
Senior Fullstack Engineer
Shape the AI Agents frontend platform at Zendesk in Berlin.
HybridOtherSeniorAI/MLB2B SaaS
Zendesk·Dublin, IEDublin, Ireland·
Software Engineer I (RoR & React)
Build and improve Zendesk's sophisticated real-time Voice products for global customers.
OtherJunior
Zendesk·Krakow, PLKrakow, Poland·
Frontend Software Engineer II
Build AI-powered customer service UIs for Zendesk's Workforce Management product.
Hybridzł179k–zł269k/yOtherMidB2B SaaSAI/ML
Zendesk·Lisbon, PTLisbon, Portugal·
Senior AI Data Engineer, Copilot
Build ML data infrastructure for Zendesk's AI Copilot product in Lisbon.
HybridOtherSeniorAI/MLB2B SaaS
Zendesk·Krakow, PLKrakow, Poland·
Staff Software Engineer (Frontend)
Build AI-driven customer service analytics and reporting tools for Zendesk.
Hybridzł304k–zł456k/yOtherB2B SaaSAI/ML
Zendesk·Krakow, PLKrakow, Poland·
Frontend Tech Lead
Drive frontend architecture and delivery for Zendesk's AI-powered Workforce Management.
Hybridzł304k–zł456k/yOtherB2B SaaSEnterprise
Zendesk·Dublin, IEDublin, Ireland·
Software Engineer II
Build integrations for Zendesk's Sunshine Conversations platform, powering omnichannel customer experiences.
HybridOtherMidB2B SaaS
Zendesk·Warsaw, PLWarsaw, Poland·
Software Engineer II / Senior Software Engineer - General Consideration
Build scalable, high-performance SaaS products for Zendesk's global customer service platform.
Hybridzł257k–zł385k/yOtherB2B SaaSPlatform
Archived roles (5)
No longer open on Zendesk's site. Kept for reference — saved archived roles stay in your dashboard.
Zendesk·Krakow, PLKrakow, Poland·
Frontend Software Engineer II
Build AI-powered customer service UIs for Zendesk's Workforce Management product.
ArchivedHybridzł179k–zł269k/yOtherMidB2B SaaSAI/ML
Zendesk·Lisbon, PTLisbon, Portugal·
Senior AI Data Engineer, Copilot
Build and scale AI data infrastructure for Zendesk's Copilot product, empowering customer service agents with AI.
ArchivedHybridOtherSeniorAI/MLB2B SaaS
Zendesk·Krakow, PLKrakow, Poland·
Staff Software Engineer (Frontend)
Build AI-driven customer service analytics and reporting tools for Zendesk.
ArchivedHybridzł304k–zł456k/yOtherB2B SaaSAI/ML
Zendesk·Krakow, PLKrakow, Poland·
Frontend Tech Lead
Lead frontend development for Zendesk's AI-powered Workforce Management solution.
ArchivedHybridzł304k–zł456k/yOtherAI/ML
Zendesk·Dublin, IEDublin, Ireland·
Software Engineer II
Build integrations for Zendesk's Sunshine Conversations platform, powering omnichannel customer experiences.
ArchivedHybridOtherMidB2B SaaS