Zendesk·Copenhagen, DKCopenhagen, Denmark·First seen
Senior Engineering Manager
Lead engineering teams building scalable SaaS systems and AI-enabled tools for millions of customers.
HybridEngineering MgmtSeniorAI/ML
Zendesk
San Francisco, United States · Founded 2007 · 5000+ staff
SaaSSoftwareAI/ML
Zendesk is a customer service and employee experience platform that leverages AI agents to help businesses deliver fast, personalized support across multiple channels including chat, email, voice, and more. Trusted by over 200,000 companies worldwide, Zendesk provides cloud-based software solutions for customer relationship management, support ticketing, sales automation, and workforce engagement, enabling organizations of all sizes to transform their customer and employee service operations.
Open roles at a glance
7 live roles3 Software · 2 Data · 1 Engineering Mgmt · 1 ML / AI· 5 remote-friendly
Roles based in: Berlin, Copenhagen, Dublin, Krakow, Lisbon, Mexico City
Engineering at Zendesk
Builds in: AI/ML · B2B SaaS · Platform
Works with:AirflowdbtPythonReactSnowflakeSQLGitHub ActionsJavaScriptKafkaKubernetes
Seniority: 1 Junior · 4 Senior · 1 Staff
Hiring engineering roles here since April 2026
7 open Engineering roles
Curated from live Zendesk postings. Click any role for the full brief.
Zendesk·Dublin, IE +2 locationsDublin, Ireland +2 locations·First seen
Senior AI Data Engineer
Develop and maintain AI data assets for Zendesk's customer-facing analytics application using Snowflake, dbt, and AWS infrastructure.
HybridDataSeniorCustomer ExperienceAnalytics
Zendesk·Lisbon, PTLisbon, Portugal·First seen
Senior AI Engineer
Build and deploy LLM AI systems for Zendesk's customer experience.
HybridML / AISeniorAI/ML
Zendesk·Krakow, PL +2 locationsKrakow, Poland +2 locations·First seen
Staff Data Engineer
Shape data foundations for product analytics at Zendesk, influencing data strategy and architecture.
HybridDataStaffB2B SaaSPlatform
Zendesk·Berlin, DE +2 locationsBerlin, Germany +2 locations·First seen
Senior Fullstack Engineer
Shape the AI Agents frontend platform at Zendesk in Berlin.
HybridSoftwareSeniorAI/MLB2B SaaS
Zendesk·Dublin, IEDublin, Ireland·First seen
Software Engineer I (RoR & React)
Build and improve Zendesk's sophisticated real-time Voice products for global customers.
SoftwareJunior
Zendesk·Krakow, PLKrakow, Poland·First seen
Software Engineer II / Senior Software Engineer - General Consideration
Build scalable, high-performance SaaS products for Zendesk's global customer service platform.
SoftwareB2B SaaSPlatform
Not recently confirmed (8)
We haven't seen these on Zendesk's site in over 60days. They may already be filled — check the company's own careers page before applying.
Zendesk·Lisbon, PTLisbon, Portugal·First seen
Senior Machine Learning Engineer
Build LLM-powered customer experience solutions for Zendesk.
RemoteML / AISeniorAI/MLB2B SaaS
Zendesk·Krakow, PLKrakow, Poland·First seen
Staff Security Engineer
Build AI-powered security solutions for Zendesk's global customer service platform.
Hybridzł304k–zł456k/ySecurityStaffSecurityB2B SaaS
Zendesk·Berlin, DEBerlin, Germany·First seen
Software Backend Engineer
Build AI-powered customer experience products for Zendesk's global user base.
HybridSoftwareB2B SaaSAI/ML
Zendesk·Krakow, PLKrakow, Poland·First seen
Frontend Software Engineer II
Build AI-powered customer service UIs for Zendesk's Workforce Management product.
SoftwareMid-levelB2B SaaSAI/ML
Zendesk·Lisbon, PTLisbon, Portugal·First seen
Senior AI Data Engineer, Copilot
Build ML data infrastructure for Zendesk's AI Copilot product in Lisbon.
DataSeniorAI/MLB2B SaaS
Zendesk·Krakow, PLKrakow, Poland·First seen
Staff Software Engineer (Frontend)
Build AI-driven customer service analytics and reporting tools for Zendesk.
SoftwareStaffB2B SaaSAI/ML
Zendesk·Krakow, PLKrakow, Poland·First seen
Frontend Tech Lead
Drive frontend architecture and delivery for Zendesk's AI-powered Workforce Management.
SoftwareStaffB2B SaaSEnterprise
Zendesk·Dublin, IEDublin, Ireland·First seen
Software Engineer II
Build integrations for Zendesk's Sunshine Conversations platform, powering omnichannel customer experiences.
SoftwareMid-levelB2B SaaS
Archived roles (5)
No longer open on Zendesk's site. Kept for reference — saved archived roles stay in your dashboard.
Zendesk·Krakow, PLKrakow, Poland·First seen
Frontend Software Engineer II
Build AI-powered customer service UIs for Zendesk's Workforce Management product.
ArchivedHybridzł179k–zł269k/ySoftwareMid-levelB2B SaaSAI/ML
Zendesk·Lisbon, PTLisbon, Portugal·First seen
Senior AI Data Engineer, Copilot
Build and scale AI data infrastructure for Zendesk's Copilot product, empowering customer service agents with AI.
ArchivedHybridDataSeniorAI/MLB2B SaaS
Zendesk·Krakow, PLKrakow, Poland·First seen
Staff Software Engineer (Frontend)
Build AI-driven customer service analytics and reporting tools for Zendesk.
ArchivedHybridzł304k–zł456k/ySoftwareStaffB2B SaaSAI/ML
Zendesk·Krakow, PLKrakow, Poland·First seen
Frontend Tech Lead
Lead frontend development for Zendesk's AI-powered Workforce Management solution.
ArchivedHybridzł304k–zł456k/ySoftwareStaffAI/ML
Zendesk·Dublin, IEDublin, Ireland·First seen
Software Engineer II
Build integrations for Zendesk's Sunshine Conversations platform, powering omnichannel customer experiences.
ArchivedHybridSoftwareMid-levelB2B SaaS