Engineering Manager

TicketSwap is on a journey to become the world’s favourite marketplace for safely buying and selling tickets. With over 19 million fans across 42 countries, we connect fans to the events they love and help organisers build lasting success. Our engineering organisation has grown alongside our product. We have strong, autonomous teams, a people-first culture, and a track record of delivering meaningful value for fans. We are entering the next stage of our evolution, focusing on stronger alignment, more predictable delivery, and shared ways of working across teams, without losing ownership or trust.

We’re looking for an experienced Engineering Manager to guide teams through this phase and contribute at a department level to how we build, plan, and deliver software at TicketSwap.

Are you ready to help elevate TicketSwap as the go-to destination for fans worldwide? Read on to find out more! 👇

What you’ll be working on

As an Engineering Manager at TicketSwap, you’ll lead one or more cross-functional product development teams made up of backend, frontend, and mobile engineers. Your role sits at the intersection of people leadership, delivery, and technical direction.

People & Team Leadership

• You coach and support engineers in their professional growth through regular feedback, mentoring, and clear expectations.

• You create an environment of psychological safety, accountability, and ownership, where people can do their best work over the long term.

• You handle performance management with care and clarity, supporting both high performers and those who need help to grow.

Delivery & Ways of Working

• You help teams plan and execute work more predictably and sustainably, strengthening feedback loops and delivery flow.

• You work closely with Product Managers to set clear goals, define priorities, and align on outcomes.

• You evolve shared principles around planning, execution, and quality — while respecting each team’s context and autonomy.

Technical Direction & Operational Health

• You partner with senior engineers to help set technical direction, surface trade-offs, and resolve blockers.

• You ensure teams operate with a high level of operational maturity, including healthy on-call practices, monitoring, incident response, and continuous learning.

• You are technically fluent enough to challenge decisions, ask the right questions, and support sound engineering outcomes — without needing to be the strongest engineer in the room.

Department-level Impact

• You collaborate with other Engineering Managers to improve how we run the engineering department as a whole.

• You contribute to evolving our engineering culture, processes, and organisational structures as we evolve.

• You act as a connector between teams, helping reduce friction and improve collaboration across the organisation.