Intercom·Berlin, DEBerlin, Germany·First seen
Engineering Manager
Engineering Manager role at Intercom in Berlin leading teams to deliver meaningful impact on customer experience.
HybridEngineering MgmtAI/MLB2B SaaS
Intercom
San Francisco, USA · Founded 2011 · 501-1000 staff
SaaSSoftwareAI/ML
Intercom is a customer messaging platform that helps businesses connect with their customers through a suite of tools for live chat, marketing automation, help desks, and customer engagement, often leveraging AI.
Open roles at a glance
10 live roles5 Software · 3 ML / AI · 1 Architecture · 1 Engineering Mgmt· 9 remote-friendly
Roles based in: Berlin, Dublin, London
Engineering at Intercom
Builds in: AI/ML · B2B SaaS · Platform · Enterprise
Works with:PythonAWSJavaScriptRubyMLRuby on Railstransformer neural networkssupervised modelsunsupervised clustering algorithms
Seniority: 6 Senior · 2 Staff · 1 Principal
Hiring engineering roles here since April 2026
10 open Engineering roles
Curated from live Intercom postings. Click any role for the full brief.
Intercom·Dublin, IE +2 locationsDublin, Ireland +2 locations·First seen
Principal Engineer
Principal Engineer at Intercom (Salesforce) in Berlin, Germany, leading strategic initiatives for AI customer experience.
HybridArchitecturePrincipalB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Product Engineer - Pricing & Packaging
Build AI pricing systems for Intercom's Fin AI agent, shaping the future of SaaS monetization.
HybridSoftwareSeniorB2B SaaSPlatform
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Software Engineer
Build AI customer service solutions for global businesses, impacting millions daily.
HybridSoftwareSeniorB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Staff Product Engineer, AI
Build AI customer service products for 30,000+ global businesses at Intercom.
HybridML / AIStaffAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Staff Product Engineer, AI
Build AI-powered customer service products for Intercom's global business clients.
HybridML / AIStaffAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Product Engineer, AI
Build AI-powered customer service products for 30,000+ businesses.
ML / AISeniorAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Product Engineer
Build AI customer service solutions for 30,000+ global businesses at Intercom.
HybridSoftwareSeniorB2B SaaSPlatform
Intercom·London, GBLondon, the United Kingdom·First seen
Senior Product Engineer
Build AI customer service solutions for businesses using Ruby and AWS.
HybridSoftwareSeniorB2B SaaSPlatform
Intercom·London, GBLondon, the United Kingdom·First seen
Senior Product Engineer
Build AI customer service solutions for businesses using Ruby and AWS.
HybridSoftwareSeniorB2B SaaSPlatform
Archived roles (41, showing 40)
No longer open on Intercom's site. Kept for reference — saved archived roles stay in your dashboard.
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Engineering Manager, Customer Agent
Senior Engineering Manager at Intercom (Salesforce) leading AI-powered customer experience development for the Fin product.
ArchivedHybridEngineering MgmtSeniorAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Engineering Manager - AI Helpdesk
Engineering Manager at Intercom leading the development of AI-first Helpdesk capabilities for customer experience.
ArchivedHybridEngineering MgmtLeadB2B SaaSAI/ML
Intercom·IE Dublin, US +1 locationsIE Dublin, United States +1 locations·First seen
Senior Engineering Manager, Fin AI Agent
Lead and scale Fin's AI Customer Agent platform resolving over 1M customer conversations weekly in Dublin/London.
ArchivedOnsiteEngineering MgmtSeniorAICustomer Support
Intercom·GB London +2 locationsGB London +2 locations·First seen
Cloud Security Engineer
Secure cloud platforms powering AI customer agents for businesses worldwide.
ArchivedOnsiteSecurityAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Cloud Security Engineer
Secure cloud platforms powering AI customer agents for businesses worldwide.
ArchivedHybridSecurityAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Application Security Engineer
Build and operate AI-powered security services for Intercom's AI Customer Agent.
ArchivedHybridSecurityB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Forward Deployed Software Engineer
Drive AI Agent adoption and product innovation for strategic customers at Fin.
ArchivedHybridSeniorAI/MLB2B SaaS
Intercom·IE Dublin +3 locationsIE Dublin +3 locations·First seen
IT Systems Engineer
Build IAM and compliance automation infrastructure at Fin.
ArchivedHybridPlatform / DevOpsMid-levelB2B SaaSEnterprise
Intercom·San Francisco, US +2 locationsSan Francisco, United States +2 locations·First seen
IT Systems Engineer
Build and evolve IT infrastructure for AI customer service leader Intercom.
ArchivedHybridPlatform / DevOpsB2B SaaSPlatform
Intercom·Berlin, DE +2 locationsBerlin, Germany +2 locations·First seen
Senior Engineering Manager, Fin AI Agent
Lead strategic engineering teams building Fin AI Agent at Intercom.
ArchivedHybridEngineering MgmtSeniorAI/MLB2B SaaS
Intercom·Dublin, IEDublin, Ireland·First seen
Senior Engineering Manager, Customer Agent
Lead engineering teams building Fin AI Agent capabilities at Intercom.
ArchivedHybridEngineering MgmtSeniorAI/MLB2B SaaS
Intercom·Berlin, DEBerlin, Germany·First seen
Principal Engineer, Fin AI Agent
Build the #1 AI customer service agent, Fin, for global businesses.
ArchivedHybridArchitecturePrincipalAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
AI Infrastructure Engineer
Build and scale AI infrastructure for Intercom's next-gen AI products, from GPU to user agent.
ArchivedHybridML / AISeniorAI/MLB2B SaaS
Intercom·GB London +2 locationsGB London +2 locations·First seen
Engineering Manager, AI Models Infrastructure
Lead AI infrastructure engineers building foundational models for customer experience.
ArchivedHybridEngineering MgmtAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Principal Engineer - Go-To-Market
Build an AI-native Go-To-Market platform for Intercom's customer experience solutions.
ArchivedHybridArchitecturePrincipalB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Analytics Engineer
Build AI customer service solutions for businesses at Intercom.
ArchivedHybridDataSeniorAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Analytics Engineer
Build AI-driven customer service solutions for businesses at Intercom.
ArchivedHybridDataSeniorAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Engineering Manager, AI Models Infrastructure
Lead AI models infrastructure team building foundational AI capabilities for Intercom's customer experience platform.
ArchivedHybridEngineering MgmtAI/ML
Intercom·Dublin, IEDublin, Ireland·First seen
Engineering Manager, Forward Deployed Engineering
Lead AI customer service deployments for enterprise clients in EMEA.
ArchivedHybridEngineering MgmtLeadB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·First seen
Senior Engineering Manager - Developer Experience Platform
Lead a team building Intercom's Developer Experience Platform, enabling fast and safe shipping for hundreds of engineers.
ArchivedHybridEngineering MgmtSeniorDevToolsPlatform
Intercom·Dublin, IEDublin, Ireland·First seen
Senior Engineering Manager - Team Billing
Lead a team building Intercom's core billing and monetization systems for global businesses.
ArchivedHybridEngineering MgmtSeniorB2B SaaSPayments
Intercom·Dublin, IEDublin, Ireland·First seen
Senior Security Engineering Manager
Manage security engineering for Intercom's AI customer service platform.
ArchivedHybridEngineering MgmtSeniorB2B SaaSSecurity
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Data Engineering Manager
Build and evolve Intercom's core data infrastructure powering AI customer service solutions.
ArchivedHybridDataSeniorB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Principal Engineer, Web Platform – Team Web
Shape web platform architecture for Intercom's AI customer service growth levers.
ArchivedHybridArchitecturePrincipalMarTechB2B SaaS
Intercom·Berlin, DEBerlin, Germany·First seen
Principal Engineer
Build AI customer service solutions for global businesses, leading strategic initiatives and driving technical execution.
ArchivedHybridSoftwarePrincipalB2B SaaSAI/ML
Intercom·Berlin, DEBerlin, Germany·First seen
Software Engineer
Build AI customer service tools for 30,000+ global businesses.
ArchivedHybridSoftwareSeniorB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Full Stack Engineer - Team Web
Build and maintain Intercom's company website, from UI to infrastructure, for a leading AI customer service platform.
ArchivedHybridSoftwareSeniorB2B SaaSPlatform
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Solutions Architect
Advise customers on integrating Intercom's AI agent, Fin, for enhanced customer experiences.
ArchivedSeniorB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Principal Engineer
Lead AI customer experience platform development, building back-end and front-end systems for global businesses.
ArchivedSoftwarePrincipalB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Staff Product Engineer - Growth
Build back-end and front-end systems for Intercom's AI customer service platform, focusing on self-serve growth.
ArchivedSoftwareStaffB2B SaaSCustomer service
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Staff Product Engineer, AI
Build AI-powered customer service products for Intercom's global business clients.
ArchivedML / AIStaffAI/MLB2B SaaS
Intercom·Berlin, DEBerlin, Germany·First seen
Staff Product Engineer, AI
Build AI-powered customer service products for Intercom, a global leader in customer experience.
ArchivedHybridML / AIStaffB2B SaaSAI/ML
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Staff Product Engineer
Build AI customer service solutions for global businesses at Intercom.
ArchivedSoftwareStaffB2B SaaSAI/ML
Intercom·Berlin, DEBerlin, Germany·First seen
Staff Product Engineer
Build AI customer service solutions for global businesses, leading back-end and front-end development.
ArchivedHybridSoftwareStaffB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·First seen
Senior Product Engineer - API & Integrations
Build and maintain APIs and integrations for Intercom's AI customer service platform.
ArchivedHybridSoftwareSeniorB2B SaaSPlatform
Intercom·Berlin, DEBerlin, Germany·First seen
Senior Product Engineer, AI Platform
Build AI-powered customer service products for Intercom's global business clients.
ArchivedHybridML / AISeniorAI/MLB2B SaaS
Intercom·Dublin, IE +1 locationsDublin, Ireland +1 locations·First seen
Senior Product Engineer - AI Platform
Build AI-powered products for Intercom's customer service platform.
ArchivedHybridML / AISeniorAI/MLB2B SaaS
Intercom·Berlin, DEBerlin, Germany·First seen
Senior Product Engineer, AI
Build AI customer service products for 30,000+ global businesses.
ArchivedHybridSoftwareSeniorAI/MLB2B SaaS
Intercom·Berlin, DEBerlin, Germany·First seen
Senior Product Engineer
Build AI customer service solutions for 30,000+ businesses at Intercom.
ArchivedHybridSoftwareSeniorB2B SaaSPlatform
Intercom·Dublin, IEDublin, Ireland·First seen
Product Engineer
Build AI customer service solutions for businesses at Intercom.
ArchivedHybridSoftwareSeniorB2B SaaSPlatform