Intercom·London, GBLondon, the United Kingdom·
Senior Engineering Manager, Fin AI Agent
Lead and scale Fin's AI Customer Agent platform resolving over 1M customer conversations weekly in Dublin/London.
OnsitePMSeniorAICustomer Support
Intercom
San Francisco, USA · Founded 2011 · 501-1000 staff
SaaSSoftwareAI/ML
Intercom is a customer messaging platform that helps businesses connect with their customers through a suite of tools for live chat, marketing automation, help desks, and customer engagement, often leveraging AI.
Open roles at a glance
18 live roles5 Software Eng · 4 Eng Mgmt · 3 ML/AI · 2 Architect · 2 Security· 16 remote-friendly
Roles based in: Berlin, Dublin, GB London, IE Dublin, London, San Francisco
Engineering at Intercom
Builds in: B2B SaaS · AI/ML · Platform · MarTech
Works with:PythonAWSRubyClaude CodeJavaScriptMLReactCloudFrontContentfulMCP
Seniority: 10 senior · 1 staff · 3 principal
Hiring engineering roles here since April 2026
18 open Engineering roles
Curated from live Intercom postings. Click any role for the full brief.
Intercom·London, GBLondon, the United Kingdom·
Cloud Security Engineer
Secure cloud platforms powering AI customer agents for businesses worldwide.
OnsiteOtherAI/MLB2B SaaS
Intercom·London, GBLondon, the United Kingdom·
Application Security Engineer
Build and operate AI-powered security services for Intercom's AI Customer Agent.
HybridOtherB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Forward Deployed Software Engineer
Drive AI Agent adoption and product innovation for strategic customers at Fin.
HybridOtherSeniorAI/MLB2B SaaS
Intercom·Dublin, IEDublin, Ireland·
IT Systems Engineer
Build and evolve IT infrastructure for AI customer service leader Intercom.
HybridOtherB2B SaaSPlatform
Intercom·Dublin, IEDublin, Ireland·
Senior Product Engineer - Pricing & Packaging
Build AI pricing systems for Intercom's Fin AI agent, shaping the future of SaaS monetization.
HybridOtherSeniorB2B SaaSPlatform
Intercom·Berlin, DEBerlin, Germany·
Senior Engineering Manager, Fin AI Agent
Lead strategic engineering teams building Fin AI Agent at Intercom.
HybridOtherSeniorAI/MLB2B SaaS
Intercom·Dublin, IEDublin, Ireland·
Senior Engineering Manager, Fin AI Agent
Lead engineering teams building Fin AI Agent capabilities at Intercom.
HybridOtherSeniorAI/MLB2B SaaS
Intercom·London, GBLondon, the United Kingdom·
AI Infrastructure Engineer
Build and scale AI infrastructure for Intercom's next-gen AI products, from GPU to user agent.
HybridOtherSeniorAI/MLB2B SaaS
Intercom·London, GBLondon, the United Kingdom·
Engineering Manager, AI Models Infrastructure
Lead AI infrastructure engineers building foundational models for customer experience.
HybridOtherAI/ML
Intercom·Dublin, IEDublin, Ireland·
Principal Engineer - Go-To-Market
Build an AI-native Go-To-Market platform for Intercom's customer experience solutions.
HybridOtherPrincipalB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Principal Engineer, Web Platform – Team Web
Shape web platform architecture for Intercom's AI customer service growth levers.
HybridOtherPrincipalMarTechB2B SaaS
Intercom·London, GBLondon, the United Kingdom·
Senior Full Stack Engineer - Team Web
Build and maintain Intercom's company website, from UI to infrastructure, for a leading AI customer service platform.
HybridOtherSeniorB2B SaaSPlatform
Intercom·Dublin, IEDublin, Ireland·
Principal Engineer
Lead AI customer experience platform development, building back-end and front-end systems for global businesses.
HybridOtherPrincipalB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Senior Software Engineer
Build AI customer service solutions for global businesses, impacting millions daily.
HybridOtherSeniorB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Staff Product Engineer, AI
Build AI-powered customer service products for Intercom's global business clients.
HybridOtherAI/MLB2B SaaS
Intercom·Dublin, IEDublin, Ireland·
Senior Product Engineer, AI
Build AI-powered customer service products for 30,000+ businesses.
HybridOtherSeniorAI/MLB2B SaaS
Intercom·London, GBLondon, the United Kingdom·
Senior Product Engineer
Build AI customer service solutions for businesses using Ruby and AWS.
HybridOtherSeniorB2B SaaSPlatform
Archived roles (23)
No longer open on Intercom's site. Kept for reference — saved archived roles stay in your dashboard.
Intercom·Dublin, IEDublin, Ireland·
IT Systems Engineer
Build IAM and compliance automation infrastructure at Fin.
ArchivedHybridOtherMidB2B SaaSEnterprise
Intercom·Berlin, DEBerlin, Germany·
Principal Engineer, Fin AI Agent
Build the #1 AI customer service agent, Fin, for global businesses.
ArchivedHybridOtherPrincipalAI/MLB2B SaaS
Intercom·Dublin, IEDublin, Ireland·
Senior Analytics Engineer
Build AI customer service solutions for businesses at Intercom.
ArchivedHybridOtherSeniorAI/ML
Intercom·Dublin, IEDublin, Ireland·
Senior Analytics Engineer
Build AI-driven customer service solutions for businesses at Intercom.
ArchivedHybridOtherSeniorAI/ML
Intercom·Dublin, IEDublin, Ireland·
Engineering Manager, Forward Deployed Engineering
Lead AI customer service deployments for enterprise clients in EMEA.
ArchivedHybridOtherLeadB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Senior Engineering Manager - Developer Experience Platform
Lead a team building Intercom's Developer Experience Platform, enabling fast and safe shipping for hundreds of engineers.
ArchivedHybridOtherSeniorDevToolsPlatform
Intercom·Dublin, IEDublin, Ireland·
Senior Engineering Manager - Team Billing
Lead a team building Intercom's core billing and monetization systems for global businesses.
ArchivedHybridOtherSeniorB2B SaaSPayments
Intercom·Dublin, IEDublin, Ireland·
Senior Security Engineering Manager
Manage security engineering for Intercom's AI customer service platform.
ArchivedHybridOtherSeniorB2B SaaSSecurity
Intercom·Dublin, IEDublin, Ireland·
Senior Data Engineering Manager
Build and evolve Intercom's core data infrastructure powering AI customer service solutions.
ArchivedHybridOtherSeniorB2B SaaSAI/ML
Intercom·Berlin, DEBerlin, Germany·
Principal Engineer
Build AI customer service solutions for global businesses, leading strategic initiatives and driving technical execution.
ArchivedHybridOtherPrincipalB2B SaaSAI/ML
Intercom·Berlin, DEBerlin, Germany·
Software Engineer
Build AI customer service tools for 30,000+ global businesses.
ArchivedHybridOtherSeniorB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Senior Solutions Architect
Advise customers on integrating Intercom's AI agent, Fin, for enhanced customer experiences.
ArchivedOtherSeniorB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Staff Product Engineer - Growth
Build back-end and front-end systems for Intercom's AI customer service platform, focusing on self-serve growth.
ArchivedHybridOtherB2B SaaSCustomer service
Intercom·Berlin, DEBerlin, Germany·
Staff Product Engineer, AI
Build AI-powered customer service products for Intercom, a global leader in customer experience.
ArchivedHybridOtherB2B SaaSAI/ML
Intercom·London, GBLondon, the United Kingdom·
Staff Product Engineer
Build AI customer service solutions for global businesses at Intercom.
ArchivedHybridOtherB2B SaaSAI/ML
Intercom·Berlin, DEBerlin, Germany·
Staff Product Engineer
Build AI customer service solutions for global businesses, leading back-end and front-end development.
ArchivedHybridOtherB2B SaaSAI/ML
Intercom·Dublin, IEDublin, Ireland·
Senior Product Engineer - API & Integrations
Build and maintain APIs and integrations for Intercom's AI customer service platform.
ArchivedHybridOtherSeniorB2B SaaSPlatform
Intercom·Berlin, DEBerlin, Germany·
Senior Product Engineer, AI Platform
Build AI-powered customer service products for Intercom's global business clients.
ArchivedHybridOtherSeniorAI/MLB2B SaaS
Intercom·Dublin, IEDublin, Ireland·
Senior Product Engineer - AI Platform
Build AI-powered products for Intercom's customer service platform.
ArchivedHybridOtherSeniorAI/MLB2B SaaS
Intercom·Berlin, DEBerlin, Germany·
Senior Product Engineer, AI
Build AI customer service products for 30,000+ global businesses.
ArchivedHybridOtherSeniorAI/MLB2B SaaS
Intercom·Berlin, DEBerlin, Germany·
Senior Product Engineer
Build AI customer service solutions for 30,000+ businesses at Intercom.
ArchivedHybridOtherSeniorB2B SaaSPlatform
Intercom·Dublin, IEDublin, Ireland·
Product Engineer
Build AI customer service solutions for businesses at Intercom.
ArchivedHybridOtherSeniorB2B SaaSPlatform
Intercom·London, GBLondon, the United Kingdom·
Product Engineer
Build AI customer service solutions for businesses at Intercom, a global leader.
ArchivedHybridOtherMidB2B SaaSPlatform